Automation that lives inside the regulated perimeter
Banks and insurers run on document-heavy processes inside heavily regulated environments. Customer data cannot leave the perimeter; audit trails are not optional. Primo deployments in retail and corporate banking, foreign trade, and insurance run on the same infrastructure as core systems they integrate with.
Document AI on the same side of the firewall as core banking
Banking and insurance generate some of the densest document and transaction flows in any industry. A single corporate-banking customer can produce hundreds of trade documents a week. A retail claims operation can see millions of forms a year. Most of this still moves through email, branch scanners, broker portals, and shared folders before it reaches a system of record.
Two constraints shape what automation has to look like here. First, customer data — KYC files, claims, account-opening forms, payment instructions — cannot leave the supervised perimeter. Second, every action a robot takes has to be reconstructable for the auditor. Cloud-native, multi-tenant automation platforms struggle with both.
Primo deployments in this sector run inside the bank's infrastructure boundary, with the same access controls and logging as the core systems they touch. See deployment architecture →
Typical workflows we automate in banking and insurance
Each pattern below is a recurring scenario across our financial-services deployments. The focus here is what gets automated and how — typical outcomes across all patterns are aggregated in the section below.
- 01
KYC and customer onboarding
Onboarding a corporate or high-value retail customer pulls data from passports, registries, sanctions and PEP lists, beneficial-ownership records, and internal CRM history. Compliance teams spend most of their time chasing missing fields and reconciling sources that disagree.
What Primo automates
- Document ingestion from email, branch scanners, and broker portals
- Field extraction across IDs, registry extracts, and ownership statements
- Cross-checks against sanctions, PEP, and internal watchlists
- Risk scoring and routing to the right reviewer queue
- Decision package handoff to AML and front office, with a complete audit trail
- 02
Foreign trade and trade finance documents
Letters of credit, bills of lading, certificates of origin, and customs documents arrive in incompatible formats from banks, brokers, and corporate clients. Each transaction can carry dozens of documents that need to be classified, validated against the underlying contract, and matched to payment instructions.
What Primo automates
- Inbound document handling from SWIFT, email, and corporate portals
- Classification and extraction across trade-document types
- Validation against contract terms, Incoterms, and currency rules
- Discrepancy detection and routing to the trade-operations queue
- Posting of approved transactions to core banking and trade-finance systems
- 03
Claims processing and FNOL
A single P&C claim can generate police reports, repair estimates, medical records, photos, and broker statements — all entering through different channels, often in scanned form. Faster cycle times depend less on adjuster productivity than on how quickly the documentation gets assembled.
What Primo automates
- First Notice of Loss intake from web forms, broker channels, and email
- Document classification, OCR, and structured extraction from claim packages
- Validation against policy terms, deductibles, and coverage limits
- Triage and routing to the right adjuster queue, with priority flags
- Status updates back to the policyholder and broker portals
- 04
Reconciliation and exception handling
Nostro reconciliations, card-acquiring settlement, inter-system payment matching — all the places where two ledgers should agree and frequently don't. The slow part is not the bulk match; it's the long tail of breaks that need to be investigated across multiple systems before they can be cleared or escalated.
What Primo automates
- Pulling daily statements and transaction files from upstream sources
- Bulk matching against internal ledgers using deterministic and tolerance rules
- Investigation of breaks across payment, core banking, and clearing systems
- Auto-clearing of low-risk matches, structured escalation for the rest
- Daily reporting back to finance, treasury, and ops
- 05
Branch and back-office operations
Branch staff spend a meaningful share of every shift swivel-chairing between core banking, CRM, document archive, and compliance tools to complete a single customer action — an account opening, a card replacement, a standing-order change. Each of these touches three to six systems with no native integration.
What Primo automates
- Cross-system data entry from branch front-end to core banking and CRM
- Standardized customer actions: account opening, address changes, card operations
- Compliance attachments and audit-log capture for every transaction
- Exception routing and queue management for actions that need a human decision
- End-of-day reporting and reconciliation back to branch management
What customers in banking and insurance typically see
Aggregated ranges based on industry RPA benchmarks for financial services and Primo's deployments across retail banking, trade finance, and insurance operations. For customer-attested numbers from individual deployments, see customer stories →
Reduction in document handling time
In document-heavy workflows like trade finance and claims. Depends on document mix.
Drop in reconciliation exceptions
After stabilization, with proper match-rule tuning.
Throughput on KYC and onboarding
Per-case, comparing automated intake to manual baseline.
Reduction in cost-per-transaction in back office
For automated workflows across payments, branch ops, and claims.
Ranges synthesized from industry analyst research and published RPA benchmarks for banking and insurance operations. Individual deployment results depend on baseline maturity, process scope, and integration complexity.
Banking and insurance deployments typically integrate with core banking (T24, FlexCube, ABS), CRM (Salesforce, internal), document management and archives, payment and clearing systems (SWIFT, RTGS, card switches), and compliance tooling (AML, sanctions, KYC vendors).
Built on Orchestrator·Robot·AI Server. For deployment topology and security posture in regulated financial environments, see architecture.