Privacy Notice

PRIMO RPA GLOBAL – FZCO ("Company", "we", "us") acts as the data controller for the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

This Privacy Notice applies to:

• our website https://primo-rpa.com;
• all contact, demo, trial, newsletter and content download forms;
• marketing communications sent based on user consent.

It applies to all our current and future products and services, including (but not limited to) Primo RPA, Primo RPA AI Server, Primo ART, and Primo RPA Idea Hub.

3.1 Data You Provide Directly

We may collect the following personal data when you interact with our website:

• Name
• Business email address
• Company name
• Industry
• Phone number

This data is collected when you:

• submit a contact or demo request;
• request a trial version;
• subscribe to newsletters;
• download materials.

3.2 Data Collected Automatically

When you visit our website, we automatically collect:

• IP address;
• browser type and version;
• operating system;
• date and time of access;
• pages visited;
• usage data via cookies and analytics tools.

We process personal data for the following purposes:

We use privacy-respecting website analytics to understand how visitors interact with our website and to improve its performance. Analytics cookies are used only after your consent via the cookie banner.

You can manage or withdraw cookie consent at any time through the cookie settings on our website.

For more information about cookies, please refer to our Cookie Policy.

We may share personal data with the following categories of service providers:

• customer relationship management (CRM) systems;
• email marketing and newsletter platforms;
• hosting, infrastructure, and IT service providers;
• web analytics providers.

These providers process personal data only on our instructions and under contractual confidentiality and data protection obligations.

We do not sell personal data to third parties.

Your personal data may be transferred to and stored in countries outside the European Economic Area, including the United Arab Emirates and countries where our service providers operate.

Such transfers are carried out using appropriate safeguards, including standard contractual clauses or equivalent contractual data protection obligations.

We retain personal data as follows:

Subject to applicable law, you have the right to:

• →request access to your personal data;
• →request correction of inaccurate personal data;
• →request deletion of your personal data;
• →request restriction of processing;
• →object to processing based on legitimate interests;
• →request data portability;
• →withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
• →lodge a complaint with a competent data protection authority.

You may exercise these rights by contacting us at dpo@primo-rpa.com.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit, and contractual safeguards with our service providers.

The Website and our services are intended for business users and are not directed to children. We do not knowingly collect personal data from individuals under the age of 16. If you become aware that a child has provided us with personal data, please contact us at dpo@primo-rpa.com and we will take steps to delete such information.

We may update this Privacy Notice from time to time. The updated version will be published on this page with a revised effective date. Material changes will be communicated where required by applicable law.