Privacy Notice

Effective date: 25 December 2025

1. Data Controller
PRIMO RPA GLOBAL – FZCO
Registration No.: DSO-FZCO-39416
Registered address:
DSO IFZA, IFZA Properties, Dubai Silicon Oasis, United Arab Emirates

Email (Data Protection Contact): dpo@primo-rpa.com

PRIMO RPA GLOBAL – FZCO (“Company”, “we”, “us”) acts as the data controller for the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Scope of This Privacy Notice

This Privacy Notice applies to:

• our website https://primo-rpa.com;
• all contact, demo, trial, newsletter and content download forms;
• marketing communications sent based on user consent.

It applies to all our current and future products and services, including (but not limited to) Primo RPA, Primo RPA AI Server, Primo ART, Primo RPA Idea Hub.

3. Personal Data We Collect

3.1 Data You Provide Directly

We may collect the following personal data when you interact with our website:

• Name
• Email address
• Company name
• Industry
• Phone number

This data is collected when you:

• submit a contact or demo request;
• request a trial version;
• subscribe to newsletters;
• download materials.

3.2 Data Collected Automatically

When you visit our website, we automatically collect:

• IP address;
• browser type and version;
• operating system;
• date and time of access;
• pages visited;
• usage data via cookies and analytics tools.

4. Purposes and Legal Basis of Processing

We process personal data for the following purposes:


5. Cookies and Analytics

We use Google Analytics 4 (GA4) to analyze website usage and improve performance.
Analytics cookies are used only after your consent via the cookie banner.

You can manage or withdraw cookie consent at any time through cookie settings on our website.

For more information about cookies, please refer to our Cookie Policy.

6. Data Sharing and Third Parties

We may share personal data with the following service providers:

• Zoho CRM – customer relationship management;
• Mailchimp – email marketing and newsletters;
• hosting and IT infrastructure providers.

These providers process personal data only on our instructions and under contractual confidentiality and data protection obligations.

7. International Data Transfers

Your personal data may be transferred to and stored in countries outside the European Economic Area, including the United Arab Emirates and countries where our service providers operate.
Such transfers are carried out using appropriate safeguards, including contractual data protection obligations.

8. Data Retention

We retain personal data as follows:

• Lead and customer data: for the lifetime of the Company or until a deletion request is received;
• Newsletter subscriptions: until consent is withdrawn;
• Analytics logs: up to 12 months.

9. Your Rights

Subject to applicable law, you have the right to:

• request correction of your personal data;
• request deletion of your personal data;
• object to processing;
• withdraw consent at any time.

You may exercise these rights by contacting us at dpo@primo-rpa.com

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The updated version will be published on this page with a revised effective date.

12. Contact

For privacy-related questions or requests, please contact: dpo@primo-rpa.com